Serve as a Key Point of Contact While Keeping Customers Engaged

If you combine outstanding customer service skills with a sales mindset, a warm and engaging personality, strong problem-solving skills, and the ability to effectively interact with customers via phone, video and email throughout the day, this position offers you some compelling opportunities. You will:

• Enjoy working with, informing and helping our customers and Sales in a role with a competitive base salary and a variable bonus based on total regional performance, and per territories worked.
• Split your time between incoming and outgoing calls. You'll enjoy warm introductions to key / active clients and reach out directly to other clients to reengage, share information, gather data, or follow up / respond to action items.
• Be part of a new team created to increase client engagement and support sales growth. You'll find ample opportunities to make an impact and help shape and develop the function.
• While you could be happy and challenged in this role for years to come; as a member of the Sales organization, you could also advance your career in inside sales -- such as team leader or direct inside sales -- field sales, marketing, business development, or along other paths.
• You will learn about our processes and state-of-the-art technology products, solutions and services. You bring the drive and the will to learn and we'll provide the strong training to help you succeed.
• We offer the best of both worlds: the stability and resources of G4S (now part of Allied Universal), our global parent corporation, and the entrepreneurial, innovative spirit of AMAG.

You will work out of your home office and cover an assigned territory(s) within the Pacific and Mountain time zones. While our preference is that you live within the regions you'll serve, we will also consider candidates in the Central time zone who are willing to work until the close of business Pacific Time.  Quick question for you - click here

AMAG Technology has been at the leading edge of access control technology for over 30 years and is part of G4S, the world's largest security company. Our Symmetry™ Security Management Systems can be found in a wide spectrum of markets, including government, commercial, education, transportation, healthcare, retail and banking. As AMAG Technology looks to the future, the next generation of products will bring the core aspects of security to the next step beyond integrated solutions -- Symmetry™.

Video: You'll focus on renewing customer agreements for AMAG's suite of solutions. Among those is Symmetry CONNECT, which helps manage diverse identities by automating manual processes, eliminating irregularities and enforcing security policies while maintaining compliance.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Inside Sales Representative opportunity, you will have:

• A high school diploma or GED equivalent required; an associate or bachelor's degree is preferred  
• Outstanding interpersonal, communication, phone and video skills; enjoy working with clients and building relationships remotely and solving problems via phone and video
• Experience in inside sales, customer service or similar role; we may consider recent graduates with an internship or other relevant experience  Quick question for you - click here
• Solid computer skills including:
• • Working knowledge of Google for Work and/or Microsoft Office Suite programs
  • Proven ability to type 45+ words per minute required  Quick question for you - click here
  • The ability to navigate quickly among multiple applications and databases
  • Experience with CRM software preferred, ideally Zoho
• Strong self-motivation and a proactive spirit
• Exceptional attention to detail
• Excellent problem-solving and analytical reasoning skills
• A professional and engaging phone presence and strong customer service skills
• The ability to learn and understand security technology; technology acumen and/or experience is a plus

Typically, you will work a Monday through Friday day shift, with the flexibility to meet territory demands/hours (i.e. Pacific and Mountain time zones). We'll provide a laptop and other necessary tools, but you'll need access to a reliable internet connection and strong keyboarding skills to perform your duties. 

Pictured: Symmetry Control Room provides a single operational window for situational awareness and managing video, alarms and events. It delivers real-time intelligence for better decision making, more efficient operations and quicker responses to incidents.

Reporting to the Vice President of Partner Programs and Education, as Inside Sales Representative, you will assist with a minimum of one, and up to four, sales territories by constantly communicating with regional dealers (customers), driving actions, and working in partnership with field sales manager(s). You will provide programmatic outreach, handle inbound calls (30%-40%), make outbound calls and emails (60%-70%), and provide CRM management/updates. Typically, each territory will include 40-80 dealers and you could be responsible for one (when joining us) up to four (once you're an expert) territories at a time. 

Daily, you will proactively contact customers to share new information, gather information or follow up on inquiries. You will not be responsible for cold calling to generate sales. Instead, you will enjoy warm introductions from Sales Managers or seek to reengage past customers. You may gather data (i.e. finding contact information), share a promotion or new product, earn an appointment for Sales, and more. You will use your own style, not a script, to deliver your message. Specifically, your primary responsibilities will include:

• Serving as the secondary point of contact to dealers in assigned regions
• Driving actions from each call that step toward a new sale
• Creating opportunities for sales calls for regional sales leaders and demos for application engineers
• Constantly communicating with key players at regional dealers
• Promoting new products
• Calling existing customers to introduce other Symmetry Suite products
• Driving 3rd party product sales through AMAG to our dealers
• Promoting marketing events, customer webinars, white papers, etc.
• Following up with corporate webinars and customer surveys
• Taking inbound inquiries from dealers in assigned territories
• Providing CRM management; entering complete and accurate information into the system
• Completing any other activities that management sees fit and that drive communication and revenue

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Pictured: AMAG is committed to delivering the best service and support to our customers.
 

Training and Development
AMAG offers an outstanding training program and a commitment to developing employees and promoting from within whenever possible. 

Autonomy and Support
Assuming you are meeting your goals, you will enjoy a good deal of autonomy in managing your responsibilities. At the same time, you'll be part of an outstanding team and will have plenty of support when you need it, along with opportunities to support and mentor others where appropriate.

Great environment
You'll enjoy the support and resources of a large company while being part of a small division that is highly profitable and entrepreneurial. Our organizational structure is flat, meaning you'll interact at every level and everyone plays their part in the division's success.

Intriguing challenges in diverse markets
We partner with a wide variety of customers, helping them solve unique security and access concerns. AMAG's customers include Yale University, Virgin Islands Port Authority, DCH Regional Medical Center in Alabama, United Kingdom Passport Service, Port of Houston, Halliburton, Northwestern Mutual and others. We've worked with the Pentagon, with Fortune 100 giants and many more. No two days will be the same

Industry accolades
We know AMAG is great, but don't just take our word for it! We've earned a number of distinctions in our field. Three examples among many:

• Our RISK360© Incident and Case Management system won Security Today magazine's New Product of the Year award
• AMAG's Vice President Enterprise Solutions, Stuart Tucker, was invited to join the board of directors of Physical Security Interoperability Alliance (PSIA), a global consortium of physical security product companies and system integrators
• Symmetry CONNECT, our policy-based identity management platform was named New Product of the Year by Security Today 

Excellent compensation
In addition to a competitive base salary and commission opportunity for each territory worked, we offer comprehensive benefits that include medical, dental and vision plans; flexible spending accounts; a company match on the 401(k) plan; tuition and professional certification reimbursement; paid time off and holidays; and more.

Pictured: Symmetry™ products give customers a comprehensive end-to-end software platform so users can manage all their security needs while reducing risk and meeting industry compliance.

In this role, you'll need to be confident, outgoing and not afraid to pick up the phone or get on a video call. At the same time, must be comfortable with admin activities such as data entry -- the insights you document will help set you and the team up for success in future interactions with customers. Accuracy and attention to detail are paramount. 

Your primary role is to ensure that customers feel that they getting great service and have contacts when needed. Your role is more about identifying opportunities and informing than it is about sales. You'll know you're hitting the mark when the customer surveys reflect your efforts and when sales team members in your territories feel supported. In addition, to be an outstanding Inside Sales Representative, you will:

• Partner effectively with Sales
• Provide outstanding service to your customers, reaching out and following up in a timely and effective manner
• Dedicate yourself to learning, continuously evolving your abilities and filling any knowledge gaps
• Maintain an upbeat attitude and an approachable, team-oriented persona
• Be driven and passionate about meeting objectives

Video: AMAG Technology's Symmetry Blue Bluetooth reader series helps organizations move to a mobile-first security environment. Symmetry Blue readers deliver a seamless transition from Proximity to Smartcard to Mobile technology.